Frequently customers find that their team does not have the skills or the time to deal with some aspect of Software tools deployment or use.

Software Traction’s team of experienced consultants can help you with almost any aspect of an organisation’s software tools and associated processes and methodologies. This includes a number of general services shown below, as well as services specific to each practice.

General services include:

Installation and upgrade services

Installing products and upgrading them can be a time consuming and complex process. Software Traction can come on-site and manage and/or execute and upgrade for you. We will provide a detailed plan for an upgrade and a quote to execute on that plan. The detailed plan can cover:

• Pre-implementation planning
• Installation, configuration and deployment of tools
• Mentoring of users and administrators
• Migration of software assets to new tools. 

Product Implementation Assessment

Frequently tools are purchased and installed but they may not be giving the maximum possible benefit. They may not have been properly installed, over time they may have not been well maintained, they may not be properly tuned, or staff may just not know how to use them effectively. Software Traction can come and review tools and/or process implementations.

On-going Administrative Support

Frequently business find they cannot afford a full time administrator for some of the tools in use, or their administrator resigns – leaving a gap until he or she can be replaced. Software Traction can enter into an arrangement to provide on-going support over a period of weeks, months, or longer.

In addition, Software Traction offer practice specific consulting. For further information on practice specific consulting, please click on the practice of interest below:

• IBM Rational

"All the Software Traction staff have been very responsive, and extremely knowledgeable. They have gone the extra mile to walk through configuration issue out-of-hours and on weekends while I've been on the other end of international phone calls from different time zones. These guys certainly know their stuff, and know how to communicate their knowledge and experience to their clients" - Craig Goulden, Development Manager, CPA Software Solutions